Privacy Policy
Octopus Express
Introduction
Thank you for choosing Octopus Express. We value the privacy of our customers and are dedicated to keeping their personal information safe and secure. This Privacy Policy explains how we collect, use, manage, and protect personal data provided to us in connection with our services.
Collection of Personal Information
Octopus Express only gathers personal information when it is needed to deliver our transportation services. This information may include details such as customer names, telephone numbers, addresses, and other contact information provided when arranging or requesting transportation services.
Use of Personal Information
Any personal information collected by Octopus Express is used solely for the purpose of fulfilling customer service requests. We do not use customer information for advertising or promotional campaigns, and we do not send unsolicited text messages or communications.
No Sharing or Selling of Personal Data
In accordance with applicable regulations and privacy standards:
- Octopus Express does not disclose customer personal information to third parties.
- We do not sell, rent, or trade customer data to any individual, business, or organization.
- Customer information remains confidential and is used only for legitimate business purposes related to our services.
Third-Party Websites and Software
Octopus Express does not permit the use of unauthorized third-party websites, applications, or software to collect customer information. Customers who wish to contact or communicate with Octopus Express should do so only through our official website or official communication channels.
Compliance with U.S. Carrier Requirements
Octopus Express follows all rules and requirements established by U.S. carriers regarding the collection, use, and protection of customer information. We do not allow practices that violate these requirements. All SMS messages, campaigns, and customer communications are managed in compliance with applicable carrier and regulatory standards.
Updates to This Privacy Policy
Octopus Express may update or revise this Privacy Policy at any time. Customers are encouraged to review this policy periodically to remain informed about how we collect, use, and safeguard their personal information.
Contact Information
For any questions, concerns, or requests regarding this Privacy Policy or the way Octopus Express handles personal information, please contact us at:
Email: office@octopus-express.com
By using Octopus Express services, you confirm that you have read, understood, and accepted this Privacy Policy.
1.”Mobile Opt in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.”
SMS Terms & Conditions
SMS Consent Communication:
The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
Types of SMS Communications:
If you have consented to receive text messages from [Company Name], you may receive messages related to the following (provide specific examples):
Appointment reminders
Follow-up messages
Billing inquiries
Promotions or offers (if applicable) {If you see the customer selected a conversational use case, do not add this reference to your email thread; instead, make sure the customer adds the matching use cases to this portion of the Terms info}.
Example: “Hello, this is a friendly reminder of your upcoming appointment with Dr. [Name] at [Location] on [Date] at [Time]. You can reply STOP to opt out of SMS messaging from (Brand Name) at any time.”
Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive up to [X] SMS messages per week related to your [appointments/billing, etc.].
Example: “Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status.”
Potential Fees for SMS Messaging:
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
Opt-In Method:
You may opt in to receive SMS messages from [Company Name] in the following ways (This is an example. Please include the method used.)
Verbally, during a conversation
By submitting an online form
By filling out a paper form
Opt-Out Method:
You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
Help:
If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at (insert the link)
Additional Options:
If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.
Standard Messaging Disclosures:
Message and data rates may apply.
You can opt out at any time by texting “STOP.”
For assistance, text “HELP” or visit our [Privacy Policy] and [Terms and Conditions] pages.
Message frequency may vary
Effective Date: 7/31/2026
Octopus Express is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our website, products, services, and communications, including SMS/text messaging programs.
By using our services, you agree to the collection and use of information as described in this Privacy Policy.
We may collect the following types of information:
SMS Program Information
When you opt in to receive text messages from us, we may collect:
How We Use Your Information
We may use your information to:
SMS Communications
By providing your mobile phone number and opting in, you consent to receive SMS messages from Octopus Express.
These messages may include:
Message frequency may vary based on your interactions with us.
Message and data rates may apply according to your mobile carrier plan.
You may opt out of SMS communications at any time by replying:
STOP
After opting out, you will receive a confirmation message and no further SMS messages will be sent unless you opt in again.
For assistance, reply:
HELP
or contact us at:
Information Sharing
We do not sell, rent, or share your personal information with third parties for their marketing purposes.
No mobile information will be shared with third parties/affiliates for marketing or promotional purposes.
Information sharing with subcontractors in support services, such as customer service, messaging platforms, and technical service providers, is permitted only to the extent necessary to provide our services.
All other categories of personal information exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
Your Rights
Depending on your jurisdiction, you may have rights regarding your personal information, including:
To exercise your rights, please contact us using the information below.
Our website or services may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Any updates will be posted on this page with a revised effective date.
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Octopus Express
Address:
1585 ELLINWOOD AVE STE L 10 Del Plaines IL 60016
Email: office@octopus-express.com
Phone: (312) 858-1019